Chelsea Shaw
Global Strategic Workforce Planning & Skills Manager
QBE Insurance
Chelsea Shaw is the Strategic Workforce Planning Manager at QBE. With a background in strategic human resources, workforce analytics and organisational transformation, Chelsea leads initiatives that shape the future of work across the enterprise.
In 2025, she has led the development of QBE’s AI Workforce Strategy, a forward-looking framework that integrates human-AI collaboration into workforce planning, job architecture, and leadership enablement. Her work empowers leaders to use data-driven insights to inform strategic decisions and align workforce initiatives with emerging technologies. Chelsea holds a Master’s degree in Human Resources and Employment Relations and is a certified AHRI practitioner. She blends academic rigour with practical leadership and consulting expertise, driving capability building across the talent lifecycle.
Passionate about building resilient, inclusive, and future-ready workforces, Chelsea continues to shape the future of work through innovative, people-centered strategies.
SESSIONS
Day 1
11:50
AI Pilots Panel: What Worked, What Didn’t, and What’s Next
Practical use cases that lifted productivity, recruitment, retention and engagement
Turning AI Pilots into real workforce value
Redesigning roles in an AI-augmented workplace
Balancing efficiency gains with employee morale and wellbeing – is AI reducing burnout or creating new pressures and complexity?
Chelsea Shaw, Global Strategic Workforce Planning & Skills Manager, QBE Insurance
Nick Farhan, Director People, Culture & Talent, Infrastructure Australia
Marc Starfield, Executive - Colleague Systems & Experience, NAB
Day 2
2:10
Future Workforce Panel: New roles, new structures
What does the workforce of tomorrow look like as automation scales?
Using future workforce scenarios to anticipate emerging roles – from AI supervisors to prompt engineers
Embedding creativity, empathy, and problem-solving as human differentiators
Designing future workforce structures to retain talent while enabling productive human-AI collaboration
Moderator: Chelsea Shaw, Global Strategic Workforce Planning & Skills Manager, QBE Insurance
Peter LePage, Director Workforce Capability & Learning, Sydney Trains
Lauren McGinley, Employer Branding Leader, International, Schneider Electric
Vinod Bhatt, Director, Workforce Transformation, Westpac
Jane Weir, Global Executive Development Lead, ANZ